Contact
Got a question, a suggestion or a problem with the app? Talk to us.
How support works
You are answered by the same team that builds Streak — there is no outsourced call centre and no bot in between. We reply within two working days; requests about personal data have a 15-day legal deadline and usually come back well before that.
We have no support phone line. All contact happens by email or through the form inside the app, which leaves a written record on both sides.
What to include in your message
The more specific the message, the fewer rounds it takes to solve. Where it applies, include:
- The account email, if the subject is your Streak account.
- The device and browser you use (for example, iPhone with Safari or Android with Chrome).
- What you expected to happen and what happened instead.
- A screenshot, when the problem is visual or shows an error message.
What we can help with
Technical support
Login problems, bugs in the app or features that aren't working the way they should.
Questions about Streak
Questions about how to use the app, log workouts, understand the ranking or manage your profile.
Suggestions and feedback
Ideas for new features, improvements to the experience or any feedback about the product.
Privacy and data
Requests related to your personal data, account deletion or questions about our privacy policy.
The answer might already be here
How do I delete my account and my data?
In the app itself, under Settings, or by writing to the email above from your registered address. Deletion removes the account, workout records and uploaded photos.
I forgot my password and the recovery email never arrives.
Check your spam folder and confirm the address you typed matches the one on the account. If it still does not arrive, write to us with the account email and we will trigger the message manually.
I found an error in a blog article. Where do I report it?
To the same email, with the article link and the passage in question. Content corrections follow what is described in our Editorial Policy.
Do you accept advertising or sponsored content on the blog?
We do not publish paid content, advertorials or affiliate links. Blog ads are served by Google AdSense and have no bearing on what we write.
Already a Streak user?
If you already have an account, you can send your request straight from the form inside the app under Settings → Support. That speeds things up because we already have the context of your account.